CTI

Covergence and CTI work closely together to help organizations integrate, control and manage their real-time applications so they can make the transition to IP-based communications. With Covergence in-place customers are able to more broadly and rapidly deploy IP Telephony, Unified Communications or CEBP solutions.

Demand for VoIP, real-time and enhanced services continues to increase as more enterprises see the potential cost savings and productivity enhancements offered by these services. As businesses move primary-line telephones to IP, demand for “toll quality” connections is growing as well. To meet this demand, service providers must be able to scale the access edge with consistency and predictability, and Covergence Session Manager (CSM) is the industry's first session management solution designed for the access edge. By deploying CSM, service providers can deliver Voice over IP (VoIP) and other real-time services, ensuring that customers receive the secure, reliable access to communications service they require.

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