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Introducing the Covergence Policy Manager for Real-time Applications
Both enterprises and service providers are developing applications that include VoIP and other real-time services to give users the best of wireless, wireline, and IP communications. To attract and retain premium customers most service providers are increasing their portfolio of IP services from just VoIP to dozens of rich interactive real-time offerings. Meanwhile, the IT departments of the Global 2000 are adding VoIP into CRM applications to enable their sales force to call the customer from within the CRM solution.
As organizations deploy communication-enabled applications, they are faced with a complex set of security, control, regulatory and business policy-enforcement challenges. The complexity arises from the fact that policy is dynamic and is influenced by many things including the user’s current privilege level, the user’s current device capability, the class of service being requested, current traffic patterns and the level of security required and the routing required to comply with traffic prioritization and cost and models.
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“By implementing the Covergence Policy Manager as a set of component interfaces within the leading application servers, Covergence makes complex, rule-driven communication-enabled application development feasible for business developers with limited knowledge of real-time communications technology.”
Anne Thomas Manes
Vice President and Research Director, Burton Group
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Using the Covergence Policy Manager, organizations can:
- Build session policy enforcement into real-time applications
- Automate and simplify policy management for all real-times services including: VoIP, video, IM, presence, conferencing, and shared workspaces
- Ensure that communication-enabled applications comply with security, regulatory, quality and other business measures
The Covergence Policy Manager provides the developer with a library of components that leverage the powerful rules-based policy engine of the award-winning Covergence Session Manager Session Border Controller. The developer simply invokes Covergence policy component interfaces to secure, route, control, or monitor any real-time session. Making real-time session policy programmable through component interfaces removes the need to learn complex policy models or write policy code and this makes real-time applications policy enforcement immediately accessible to millions of developers.
The Covergence Policy Manager is delivered as a set of managed components that reside in an Avaya, BEA, IBM or Oracle application server. Leveraging these industry standards and proven platforms reduces the costs and complexity of deployment while delivering unparalleled high availability, reliability, scalability and performance. In addition, each of these vendors provide an IMS-SIP application server component and global ecosystem of NEP, SI and ISV partners that have standardized on these platforms for their next-generation communication products and solutions.
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